A PRODUCT BY ORCHEWO

Studiogen

Every conversation.
A connected next step.

The AI Customer Operations Platform for teams that need conversations, customer context and workflows to work together.

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Studiogen / AI Customer Operations PlatformAN ORCHEWO PRODUCT

CUSTOMER CONVERSATION

Order support

Example

Customer · message

Can you help me with my order?

Customer context stays with the conversation

Your team · with AI assistance

Bring the order details and relevant knowledge into view before responding.

Conversation, customer and next action. Connected.

Illustrates connected capabilities. Workspace appearance and configuration may vary.

PLATFORM CAPABILITIES

The tools behind
a better customer experience.

Connect the work your team does every day. Start with the workflows and channels relevant to your operation.

Omnichannel customer experience

Give teams a shared view of customer conversations, ticket history and the next action.

ChatEmailMessagingVoice

Workflow automation

Connect triggers, conditions and actions. Route requests, update records and coordinate follow-ups through configurable workflows.

TriggerRouteFollow up

Customer context & CRM

Use customer records, custom fields and linked order details to give agents the context they need to handle each request.

Voice operations

Bring voice integrations and call workflows into customer operations, alongside the customer and ticket record.

Knowledge & AI assistance

Organize knowledge and connect AI assistance to your workflows so teams can use relevant information when responding.

AI quality assurance

Use AI-assisted review to examine conversation quality and support coaching. Keep people involved in interpreting findings.

Review intelligence

Explore customer reviews and feedback to identify recurring themes and inform the work your team prioritizes.

Customer feedbackPatterns & insights

Channel connections and capabilities depend on your workspace configuration and integrations. Talk to us about your requirements.

HOW IT COMES TOGETHER

Understand. Act. Improve.

Understand the request

Bring the conversation together with customer records, order details and relevant knowledge.

Coordinate the next action

Use workflows to route the request, update information and support the team handling it.

Learn from the experience

Use conversation review and customer feedback to guide coaching and process improvements.

YOUR TEAM. YOUR PROCESS.

Let’s find your starting point.

Share your channels, workflows and customer challenges with us.